I'm interested to see what happens with your refund. I purchased a ticket back in May on-line for travel later that month. I was quoted a price online and purchased the ticket. When the tickets arrived (i had paper tickets becuase we were travelling with our baby) the fare on them was higher. Prior to departure i contacted them and was promised a refund (twice). Upon my return, when i chased up the refund with customer relations i was told that i wasn't going to get a refund.

They insisted that i was underquoted and that they did charge me the correct fare. At no point did they advise me that i was quoted incorrectly. Emails have been flying backward and forward ever since. They continue to insist that they won't refund becuase they are right. They continue to insist that the "YQ" tax they didn't include in the original quote is a "Government Imposed TAX" (i believe it's a Airline imposed fuel surcharge).

Their emails admit that they quoted me the lower fare, they admit that they were wrong and yet they refuse me a refund of the difference. So why let a little thing like the fare rules get in the way of ripping off another customer?

If i sound annoyed, i am. Thank you Ladies and gentlemen for allowing me to sound off here. I appologise. Please return to the matter in hand.

p.s. talking of ripping customers off....
http://www.flyertalk.com/forum/showthread.php?t=595782


Jonathan