Originally Posted by fritz1
Weekend staff is 3rd string, dont expect them to do anything but take your credit card info and you should be all set.
Yes, stay away from the phone.
I stayed at a hotel that only offered wireless Internet access. I do not have a wireless card so I connected my PC to the phone line and dialed a 7 digit number. I let the PC run all night downloading a HUGE presentation. and when I checked out the next day I had a $450 telephone bill.
Their PBX was stuffing area code digits in front of the my 7 digit number. What I thought was a local number was in fact a long distance number.
How is that for service. I had to have the Marriott Customer Service people negotiate with the property manager to remove the phone charge from the bill.
My company would have laughed me off the face of the earth if I tried to submitt that expense.
The same thing happened to me at the Ren in Pittsburgh. They tried playing hardball on a $175. charge, but relented.
I learned from this experience that the hotel probably has a much narrower definition of what constitutes a "local" call than either the carrier or I do. Essentially, although one might rationally believe otherwise, dialing "9" plus a seven digit number does not make it a local call.
Glad that you got the refund.