Originally Posted by rahmanbar
Am absolutely delighted to report that LaDonna Epler at awardplanner.com came through in a big way for Mrs. Rahmanbar and me.
I had 160000+ "old miles" in my Delta FFP account and wanted to take advantage of them before they were converted to "sky miles" and are utilized on a less-generous schedule of awards.
I gave LaDonna the assignment of obtaining for us (using the orginal Delta Frequent Flyer Program schedule and miles, of course) a BusFirst trip to London.
To make a long story short she not only got us our (essentially) preferred travel dates but also the perfect itinerary for New Yorkers, on the newly-announced JFK/LGW nonstops.
The only compromise we had to make was (for the return trip) was delaying one day and spending an additional night in London. More than we originally planned for but that's not a big deal. ^ ^
Not to rain on the parade, but this is not a very complicated booking and could have been done by an avid flyer in about 10+ mins. Again, my experience with awardplanner has been less than inspiring. In every case with them, they've come back with no options, in every case I was able to find not only options, but my preferred options and a couple of others (this after I paid the $99 1 year membership). In my membership year I've tried to sued them 4 times with 4 failures. I've been able to get all the 4 tickets myself on my preferred dates and even in 2 cases on my preferred flights. The simply just did not spend enough time on the phone with the FF program desks. YMMV