Hi --

Just a few notes/thoughts:

a) I'm Hertz PC, so I would think that I received the best customer service Hertz has to offer.

b) I wouldn't have been on hold for 3 days on the phone, so why should the method of communication dictate the response time?

c) While I don't expect Reps to know everything about a company, I do expect Reps to know where to LOOK for information. The fact that it is on the website and found quickly by a customer is either a failure in Cust. Service training (not knowing to look there) or an accidental miss by the rep (which is ok - happens to all of us).

d) I did receive the info via calling the location (Thanks Tummy for the link though) - The link is actually even more complete than the person at the NYC location gave me. I was just given 3 locations.

e) The question may seem trivial, but this isn't a small niche / secret program that would be unfair to the rep - it was on their website after all!

--PJ