Originally Posted by tekelberry
I don't have a problem with email queues as they are unavoidable. I just don't find a customer service response acceptable if all they basically say is, "Figure it out yourself."
I wouldn't say that they said Figure it out yourself. They gave the OP the phone number and hours of the location which would know the information. They could have taken the extra step to find out for him, but they did point him in the right direction.