I actually appreciate KLM`s strict rules on free upgrading, RW`s and SW`s first but only, if Coach is oversold.

It is absolutely common throughout europe and throughout the industry, the US is certainly excluded.

In addition to that, upgrades from AMS are handled by AMS ground staff only, that is another rule, confirmed by the senior ground staff agent for KLM in DUS, working for KLM for nearly two decades, actually they have been outsourced about three years ago and work for AHS now.

There are certainly a lot of things to complain about throughout the FD programm, but I don`t think that their upgrade rules are that bad...