I'm in the middle of an RTW that I need to get reissued. I patiently waited til I had flown to CMB, knowing that requires a paper ticket. At this point, I have 9 segments remaining. I had Emeco contact the rate desk, and thought I had it set up for an easy reissuance.

I was shocked to go to the San Diego Airport last night and be told (after 2 hours conferring with the rate desk) that the ticket has to be handwritten. No one was able to do it, so I was sent home.

I subsequently sent a note to Emeco, who had Dublin do the repricing. I also called the AA RTW desk today. All assure me it must be handwritten.

"Please note that Dublin is unable to build the reissue mask for a ticket over 16 segments as in the reissue mask the flown and unflown segments are counted, information is still too much for mask to handle and that is why the ticket will need to be handwritten."

I am to return to SAN today as there are people on the day shift who know how to handwrite tickets.

Is this a change in policy? In the past, I've gotten computer generated tickets on reissuing, and in fact, raved about how fast the experience was.