Hi --

I wish I could send this directly to the Hertz Customer Service director, (if anyone has that person's email address, let me know), but this is, I guess, the next best thing.

I wanted to know "Which NY City Hertz locations have the ability to park a currently rented Hertz car in the garage for $12 a day? I think there is one in midtown. Thanks" 8/24 11am

This is the response:
"Thank you for your recent inquiry. You would need to obtain that information locally. Below is the main location in Midtown.

222 E. 40TH ST. (E) 2ND & 3RD AVE (MDTWN)
212 486-5060
MO-SA 0700-2400, SU 0700-0100 BETWEEN 2ND & 3RD AVE

Kind Regards,
XXXXX (Name shielded as this is one example)
Correspondent" 8/27 8am

If this is any other travel service I feel that I would have expected that:
a) The rep would have called the local locations for me and provided the info
b) A quicker response (3 days?!) as I assume email is quicker and cheaper to support (do you really want me tying up your phone lines?)

It always seems like the rental companies are millenia behind the hotels & airlines in Customer Service / Reward Programs, etc. They seem to have an organization that is not tied together (why doesn't the rep have this information or feel empowered to get it?)

I hope that this helps motivate Hertz to improve their Customer Service. Prompt service and going the extra mile is what keeps me as a customer. I'm disappointed that I routinely do not experience that.

--PJ