I have noticed recently a disturbing trend amongst some properties to ask for a cash supplement to secure a higher grade room on reward points, despite the fact that my reward night always include paid nights for the higher grade room.

I am stongly of the opinion that if you book say two paid nights on a club floor, any hotel worth our custom should not require a cash supplement to secure the same room for a further night on points.

Let's name and shame those guilty of this annoyiong practice - I will start the ball rolling with Holiday in Phuket.

It never used to be the case at Phuket, seems one of the better HI managers Wolfgang Meusburger might be losing his touch.