Originally Posted by CaptainG
...This is my first 3 night stay anywhere (including home) in 6 months. THIS IS THE WORST TREATMENT I'VE HAD IN MORE THAN 100 STAYS AN SPG PLATINUM...
My sincerest apologies and many thanks for contacting Corporate Customer Service. I have asked the SPG hotel coordinator for this property to follow up with them regarding their internal upgrade policies, which would not be in accordance to the Terms and Conditions of Membership if this is how they are enforcing them.
Sincerely,
William R. Sanders
Customer Service Coordinator
Starwood Preferred Services
[email protected]