Client complaints

Since then, she said, it has become a familiar complaint of clients who book summer travel through KLM's headquarters city. Not only is Schipol KLM's principal hub, but it also is the transatlantic gateway for the Northwest-KLM alliance. Of Northwest's $9.5 billion in total passenger revenues last year, nearly $1 billion came from the Atlantic region.

"It's a major problem," Humble said. "And they don't find your bags in two minutes, either."
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