Originally posted by Roger:
My RW tags have disappeared so many times in transit (and been replaced) that I rarely use them now. Other airlines' are more sturdy.
I have the same problem. I usually ask to have them replaced by more than one set at a time now. I usually get emails saying "yes, we have ordered 5 new tags for you, please allow some weeks for delivery" and then either I get two tags or nothing arrives. New mail. Yes 5 tags on their way. etc. .....
I wish KLM made their tags more robust and changed the color of the tags and cards to gold like all other European airlines... Even a KLM partner(!) once mistook my card for a bluewing card until I explained her the difference...