Originally Posted by alanw
- the seat is the same as Y on EVERY SINGLE European airline (with the exception of a couple of BA flights and AZ flights on the old MD-80s)
I haven't flown BA much, but what do you mean by "a couple of BA flights?" My BA flight yesterday had a much more comfortable seat. It was also much wider than IB with 3 seats converted into 2. It also seemed less cramped.
Originally Posted by alanw
I was thinking about this today, as I have heard several Americans bellyaching about how bad the service is on AF as well, and I think I finally figured it out: Americans and English typically think that whatever situation they find themselves in is unique and special just to them, and expect that everyone else should feel the same way: "I am being inconvenienced by this late/cancelled flight/lost luggage/desire to change a nonrefundable ticket/sense of entitlement to free lounge access because I have a long layover even though I don't qualify, and everyone should pay attention to my special situation and accomodate me.
This statement is a little too dismissive. You're stereotyping people with legitimate complaints as if everyone is just whining about a late flight.
And your statement "it's not about you" amounts to saying IB is a free public service and you should be happy with what you get. In fact, I suspect their history as a state-run airline with legacy staff is the root of many complaints.
You don't like it? Book on BA. Or AA. Or someone else.
It's interesting that you say this as a threat to the passenger, like IB doesn't need people to buy their tickets. The passenger has the money. Check out SpanAir's recent expansion announcements. I wonder if that could happen if IB was a little better.