Originally Posted by ejmelton

First of all, Welcome to FT!

My personal experience (and that of many others, based on threads here) is operator error is frequently the problem. As noted in a recent thread:

"It sounds like you may not have completed the registration process.

This seems to be a common problem. In the Ding window you select your 10 airports, then you need to scroll down and enter a Rapid Reward number if you choose to, then scroll down some more and click on the submit button.

Many people have been selecting the airports and then clicking "update registration" at the top of the Ding window, instead of scrolling down and submitting."

Make sure that you are scrolling all the way down.

Hope that helps!