Last November I took my family to Scotland so my wife could see her parents and I could meet them. We flew Northwest to Amsterdam and changed to KLM. We had my 18 month old daughter and we needed a bulkhead because she was on oul laps. (18 hours total trip from my home)We called prior to our trip and were told "no you have to wait untill the day of travel." We called from the airphone and were told, "No you have to wait and do that in checkin." Checkin came and we were told "No the flight is full." Each time we explained we have a baby and need this so we can use the crib. KLM people were very rude and short with our requests. Notrhwest was a gem, the best. Next time I fly to Europe I will fly another airline, sorry Northwest, your partner droped the ball and you loose.