Originally Posted by fromYXU
Two points I would like to make.
1. You may be right about the service job description but FAing has become a carreer for a lot of them. As you age (both as a person and a FA) you expect higher pay and benefits. A FA that might have cost ~$30k twenty years ago now will cost you $60k. .
Does the more experienced FA do a better job? If so, is it worth double the pay?
If you are the one getting the pay, you obviously want more pay.
If you are a company, particularly a small business, can you afford to pay more for only marginally better work? In some cases, younger employees have better attitudes, better work ethic, and better stamina. If that is the case, the older workers are a drag to the company. If, however, more experience brings a smoother customer experience, better employee experience is worth it.
From my experience, the younger employee with a few years of experience is the best worker.