Originally Posted by johan rebel
It would make a lot of sense to provide the pursers with coupons denominated in miles which can be handed out in compensation for problems encountered on board.
Johan
In 2000 I flew back from the States on NW in business. The over-head light was broken and could not be fixed. No empty seats left either. The FA gave me a portable clip-on light and a 5000 miles coupon (pre-printed) in compensation for the inconvenience. Service as it is supposed to be!