Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
This is, unfortunately, nothing new.
10 years ago I watched as a Customs agent throughly and loudly berated a 70+ year old oriental woman who spoke no English. She had gotten in the wrong line at IAD.