Originally Posted by Wilbur
Congratulations on getting the correction - I have on my desk yet another letter from SQ asking me to call them because they posted the points and miles incorrectly. This happens so often that I wonder about the integrity of either the people managing the program or the systems they use.
And this is for a walk-up purchase of a First-class seat from someone who really wants to fly SQ. Can they get any better customer? And yet this hassle causes me to pause and consider CX any time I have an alternative, because I just do not experience this same mess.
It really is frustrating, isn't it! I can't recall a single occasion where I have had to contact CX about getting flights credited properly, but it is a regular occurrence with SQ. The vacuous communication from CR just makes matters worse. It is just not in keeping with the rest of the SQ experience, which is generally top-notch.