Originally Posted by Cheap Elite
I have a question, when you noticed the rate change, why didn't you just show your printed confirmation?
The first time I didn't notice until check-out. I was in a hurry and told front desk that there were a problem with the bill but they couldn't see my original/correct rate. Strange! Anyhow, I was in a hurry and sent the GM an email instead and he fixed it. The second, third, and fourth time I pulled up my laptop on the front desk and showed them the correct rate. Actually, after second time (I think) the ppl were aware of it and it usually just helped waving with my GOV ID.
Well, I mailed the GM my concern and he just says than no changes
can be made or
will be made to this, meaning that everyone who checks in to Hilton SPI have to check that the booked GOV rate is correct and not changed to a corporate rate.
I am just so happy that I'm not going back...