Originally Posted by 4ARedOctober
I was running late so I had to take the phone into the shower with me....I was able to take a shower while on hold and dry off by the time they finally fixed it all.....
Is this common?
I certainly have never taken a shower while booking an award ticket...If it is common I would rather not know about it.
Seriously, I've had the best luck getting the SLC call center during their normal 8-5 business hours. If you call early am or late pm it seems you get outsourced. YMMV