So I called the TSA hotline and communicated my disdain for the new rules in a very polite way. (I was travelling out of ORD on 8-10) and the lady takes down my information.
Two days later, I get a call from Paul Simmons, TSA manager (or similar) at ORD and asks me about my complaint. I basically tell him that I do not believe in the new rules and find them ineffective and all they do is criminalize good citizens.
He contents, of course, that the rules are helpful and have already thwarted off attacks, based on "intel you are not even privy to".
I tell him that I respect his opinion at what point in time he cuts me off and says:
"It is not an opinion, it is a fact,
your viewpoint is only an opinion" and hangs up on me.
Mind you, he called me. I did not ask for a manager to follow-up with me. He was a little testy and quite curd, so I guess he has gotten quite a few of those calls.
Any of you who want to share your viewpoint with him, let me know and I will gladly give you his phone number. As a civil servant, he should be glad to hear from his customers, don't you think?
