Welcome here, edwardvr, and our sympathies for your situation.

You've received some top notch advice by some knowledgeable posters. It has been a while since I had to call AA with anything like that, but they have been very helpful; if you search you may find one or two instances when the system did not work. If for some reason you get a customer service agent who is unknowing, or worse, uncaring, the best policy is to hang up and call again.

Our best wishes and hopes for you and your loved one.