I just did a search on the TWA forum. wideman reported that this happened to him on 25 & 26-Oct. So if it is a glitch or bad programming they sure are not in any hurry to fix it.

In any case - my point is:

if they are gearing up big fare discounts to encourage flying and cutting telephone Agents at the same time, thereby causing an "overload" on their phone system, please tell me how this makes GOOD BUSINESS SENSE? When "sales/revenue" is down in a business, I would think you would bend over backwards in your CRM (customer relationship management) efforts. In otherwords, treat your customers even better than you had in the past. If phone systems are just "terminating" callers (click your dead) then someone has to help me understand how this is "BETTER" customer treatment.

Not only is the "click your dead" rude and offensive, but it just doesn't make any business sense when trying to promote more business.

I would think the UA flyers reading this would understand my point considering what they went through summer of 2000.

dAAvid -