If you call any TWA LLC phone number (reservations, Aviators, etc.) and an Agent does NOT immediately pickup your call, then their IVR phone system will ultimately hang up on you. This is true even if you selesct the option to be placed into the "waiting" queue!! Has been happening to me all weekend.

I call this RUDE and DISCOURTEOUS!! IMHO - this speaks very badly about what kind of people there are at AMR Corp. level. Even my dog is more courteous than these AMR Corp. people as she will "ask" for dog treats.

I had heard from AA employees in past years that Bob Crandall was one of the rudest humans on earth. I guess he hired people similar to himself into management slots at AMR Corp.

I am only commenting upon AMR Corp. management folks as my dealings with AAL people have been, almost without fail, VERY VERY COURTEOUS. Repeat - AAL folks are a different - more nice - kind of human being.

d[b]AA[/v]vid -