FlyerTalk Forums - View Single Post - AC error causes CX to cancel PNR -> involuntary downgrade... now what?
Old Aug 13, 2006 | 9:58 pm
  #15  
cbob
 
Join Date: Aug 2003
Location: Whistler, Canada
Programs: Air Canada Elite , Hilton Honors
Posts: 283
Originally Posted by mtacchi
It takes only a minute - or better yet, I have the hotel concierge (if I am in a non-english speaking land flying a non english speaking airline) do it for me.
That's good advice.
Much thanks.

I'm reminded of a time (long ago) when I phoned Singapore Airlines from my hotel in Hong Kong to confirm an ongoing flight.
They greeted me by name!
I was astounded until they said "we have been expecting your call to check in, so you must be either Mr. B______ or Mr. F______ and we had a 50% chance of being correct." I told them they were now 100%, since Mr. F_______ was staying in the same hotel, and had asked me to confirm for him too. :>)
Guess the days of that kind of service are long gone.

Commander Bob
Still like SIA service though.
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