Originally Posted by exerda
Trust that your complaint will be met with a response that goes:
"Although you are not required to remove your shoes, you may be subject to additional screening..." (the old "we simply ignore your entire complaint" answer I have gotten before)
I've gotten that a few times. I reply with, "Thank you for quoting your website. Please let me know when you've read my complaint, and process as such." Sometimes I got a reply acknowledging that, and sometimes I get a reply telling me that they are confused by my email and I shoud call. @:-)