In all the flying I've done, I've seen one instance where a flight attendant was rude to a passenger -- and it was to my mother. My mother is in her mid 60s, so she was having a little trouble getting a bag up into the overhead bin. Well, the TWA flight attendant snapped at her, if it's too heavy to get up there, you'll have to check it in.

I turned around and said to her, I'll help her get it up there and do your job for you, okay?

I also got that person's name, went down to the TWA ticket counter after we landed, and filed a complaint -- and we were given a voucher for $250.

Now, having said that, I've seen more instances of passengers being rude to flight attendants than the other way around. One of them told me a story about how she simply asked a woman to not dump a soiled diaper in the galley trash can, and how that woman insisted on doing so, and when she said, you can't do that because there's food in here, that woman went ballistic and took a swing at her. The captain had to come out and take care of the situation.

Now, I guess the captain wouldn't come out so passengers would just have to "restrain" this woman.