<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by AS Flyer:
I couldn't help but to respond to this posting. I, too, read the letter, response and attached links to other letters. I couldn't help but wonder. I am an airline crew member and please let me provide my perspective. Quite frankly, I'm embarassed when I have to have a passenger taken off - I feel like the bad guy and I don't like that feeling. It's not something we take lately. Just my persepective....... hope it provides a little insight.</font>
Could you explain more about "taking off" passengers? I would assume it's rare, involving disorderly conduct, abusive language, etc. and needs to be documented. One FA with a personality conflict can't just do that regularly like the Queen of Hearts in Wonderland as this FA was reputed to do?
For what it's worth, I flew DL recently on a segment where an FA indicated, in a stage whisper to the passenger next to me, with whom she had immediately bonded prior to take-off, that there was an economy passenger that "we need to get off this plane" (her words, and rather unprofessional behavior at that). He seemed OK to me, but was evident that the FA had a problem with him not evident to me from what I observed of his boarding the aircraft. He stayed on.
Getting back to the mother and the kids, I sincerely doubt that airline personnel would tell them to "shut up" and threaten to have them arrested as a matter of course.