Originally Posted by sanjman79
So I searched a bit for this situation, but I guess it might be a unique case.
An associate and I arrive at a CY at Orange, CT on a Sunday nite. Both of us are platinum and arrive late evening. We walk to the front desk and I pop my marriott premier card. He gives me my room key. I realize he hasn't given me my platinum gift and stay quiet. This way, I'll be able to get some pocket change. My associate moves forward and gives her credit card. She gets her room key AND a platinum gift, in this case a packaged bruschetta. Not the best gift in the world for your most loyal customers, but its something.
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Umm, typically your platinum gift at CY is waiting in your room, i've never been given one upon checkin. This isn't just CY, this is FI, SH, RI, TP, etc. The only one(s) that do it at check in is the Full Service, JW and Renaissance. Now its not too uncommon for them to mention "your platinum gift is in your room".
However you said your associate received hers right there at the desk, that is strange, unless they noted in the system that their room had not been given the Plat gift.