GUWonder

I tried to redeem some award certificates for business travel between the Indian Subcontinent and Europe. For the relevant cities I thought I redeemed Skyteam awards on Delta.com. However, minutes later after the certs were processed and I double checked the certificate type it appears that the certificate type is for Delta awards and not the Skyteam awards I wanted.

I called Delta and they could not do anything other than to document the error and say that I will be allowed to redeposit said without fees. However, they could not promise that SkyMiles Customer Service would change the award certificate type from D252 (Delta) to T252 (Skyteam/Air France) and the redeposit and redemption may mean being hit with the increased mileage levels in less than an hour.

Their suggestion was to call SkyMiles customer service tomorrow first thing in the morning and that they have documented the matter in my record.

Any suggestions here?