I agree with you , this is not acceptable but does AZ really cares about customers ?In order to get compensation you need to specify what was the reason of the delay ?where is your main residence? it is true that Belgrade does not belong to EU but any flight departing from any european airport in your case MXP is subject to the EU law no matter the destination . Shame on Alitalia staff , I live in Spain and must say that Iberia is not very different unfortunately !