<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by rrz518:
In spite of continuing to resume "normal" operations, some greedy carriers have simply abandonded answering their telephones.
In the past week, I have needed to contact TWA, AA and DL, while on the road, from my cellphone.
All three have basically the same strategy: "If you want to check a flight, book a ticket, etc. visit our website. For all other calls, all agents are busy. Try back later". Click.
Am I being selfish by wanting to speak with these people? Particularly, when I was stuck at a connecting airport, and the agents were gone?
This seems to be the indication that customer service is simply an option.</font>
Had this problem with Delta just last week trying to get my kid down here AVL-FLL...took five trys - on hold for 30 min and longer to get a human. I almost humped the five miles to FLL to deal with it in person.
BTW - Howdy, neighbor...
best,
jbd