Originally Posted by tristan727
So I had to fill in a points missing form, which took ages. It has not been answered, and now I will have to call their call centre, at my time & cost - and then presumably someone else, when said call centre doesn't have a clue ... I on about, or insists
ad nauseum that 'yesss, you have them sir - 1,000 Priority Platinum bonus & 1,000 email booking bonus - is there anything else I can help you with today sir? Sorry - you still say no got the points? Please hold while I contact the hotel'.
Geeez, there I was thinking I was exagerrating - got my reply back, someone tell me where I'm seeing it wrong & they've answered it fully & accurately?
Q:
Did not receive the 1,000 Royal Ambassador point bonus for my stay -
> unlike all other IC stays, since became a Royal Ambassador. My membership
> expired at the end of July - but my stay finished before then (July 29th,
> so do not understand why not credited - possibly because the points were
> calculated in August, when became a regular Ambassador? Please credit the
> points, if so, many thanks.
A: Dear Tristan727,
Thank you for your email.
Please allow us this opportunity to remind you that you were able to
reactivate the Ambassador membership and not the Royal Ambassador status as
confirmed from the records.
Please accept our apologies for whatever inconvenience this may have caused.
Should you need further assistance, please do not hesitate to contact us