Originally Posted by Internaut
Well, in spite of rumours of the re-introduction of a two cabin service (I wonder now many of BA's loyal Connect customers that could poach?), it would appear that BMI's modular product is here to stay. This is not quite so annoying as the product itself:
i) Why does the whole process of selling food and drink to the passengers have to look so bloody awkward. It really puts me off buying anything.
ii) The £5 minimum charge for using a credit card also puts me off buying anything. I tend to deliberately walk into MAN without any change as it is one more thing to remember at the security check. Also, I tend to arrive back in the country without any UK currency.
All in all, in my recent experience, the product comes across as not being very slick and certainly not well thought out. However, I've yet to try BA's product so have nothing to compare it with.
Not exactly sure what you mean by point 1,and what is the big issue with carrying change,not one you can blame on BMI to be fair, that said do agree with you re min. charge using credit, however my experiences are both positive and negative. On the negative side, I notice on DUB-LHR, there is rarely any food to buy,obviously food is usually sold out from LHR-Dub, poor planning on the part of BMI. On the positive side the cabin crew are very efficient in getting through full A321, and if anything there is more interaction between pax and cabin crew now. Have to say initially was against the modular product, think BMI handling of the introduction of the product was very poor, but a year on ,to be honest, my fares are cheaper, still have lounge access on standard fares, although think this should be introduced for tiny fares too.