Originally Posted by itsme

My rental car was damaged when someone tried to steal it, unsuccessfully. I paid with a SPG AmEx. So far there has been no reason to think that things will not work out satisfactorily, with AmEx covering the entire $240 or so loss, which comes in below the deductible with my primary carrier. Hopefully, it will all be resolved without hitches. What has been said in previous posts, however, gives me much insecurity where AmEx is concerned.

AmEx always seeks to convey the impression that they are the "quality" product to rely on, but not so good if one has to distinguish between renting in US vs abroad; worry whether the rental will be treated as other than a fully-paid one; be uncertain if the coverage will be primary or secondary, etc. Doubts like these undermine the ad pitches, even if things work out for me in the current situation.