Originally Posted by walkdmx

I began noticing it about a year ago. Seems it is now the exception when the jetway is brought up to the plane on time, with the average delay around 15-20 minutes. On the LAX-BOS noon nonstop 7/18, it took 30 minutes. I decided to ask why. The woman at the counter told me it had something to do with lack of personnel but refused to confirm that and changed her story to 3 flights at once. So I found a supervisor who started by posing the idea that "maybe it didn't work" and was perturbed that I would question such an impertinent thing as why 200 people were held standing, holding their bags while bureaucracy fiddled. WHY IS NO ONE ELSE RAISING HELL ABOUT THIS. You like being held prisoner on a plane because they cut staff?