Benoit asked:

"isn't it weird that the article only used a single source? That's not very good journalism is it?"

It appears that the City Paper reporter tried to get comments from other sources, such as United and the airport authority, all of whom would only say some variation of "no comment".

And one of the things they teach in PR101 is that if you don't give a reporter your side of the story, the reporter's going to write a one-sided story.