Originally Posted by noROCclub

^ I received a very nice letter from US Customer Relations, dated July 26th. The letter apologized for the "disappointing service" and assured me that my feedback will be used as a training tool and a means of making positive changes. In order to help earn my business again, they enclosed a coupon for a complementary alcoholic beverage or headset and a $25 Air Check for use toward a future flight (I wonder if I will have to pay the service charge for not using the website?). Both the coupon and the Air Check say America West, but the letter assured me they can be used on any US Airways flight. We'll see.

It doesn't make up for all of the poor service I have received recently, but it is a good start. The coupon and Air Check mean little to me; it's the apology promise to do better that I was looking for. ^ ^ ^