Originally Posted by House
I have to say I avoid IB whenever possible, but the fares can be very low indeed and as long as your expectations are low you won't be too disappointed!
That's it! I used Iberia mostly because of their really good fares (better than low-cost sometimes), so I don't expect suberb service on board (alhough their Business Plus product on A340 is pretty good). Iberia never fault me due to reliability, baggage handling or delay's. Crew is really nice if you try to speak to them Spanish (even not so fluently). It's huge airline, and customer-service faults happend sometimes, but personally feel much better on IB planes than serving i.e. german dragons on Lufthansa. Depends on what you expect and how you behave to the others...