I don't know if this helps or not, but here this is from my account statement:

Clickthru06-01-06 Clark Color June BonusMail +5 points
Earn * 07-01-06 Clark Color June BonusMail +25 points

I had to have Memberservices manually credit the registration points. I didn't make a purchase with them, so I can't help there.

In general, about a month ago, I noticed a huge change in Customer Service. It first started with not receiving the "Auto-Interact" ID message with case number. Then the responses from MemberServices were taking a few days to receive and they really put you through the run-around to get your rightfully earned points. I missed out on 300 SurveyMail points because I can't provide a proof of survey completion. I have NEVER received a survey completion email. Overall, I am very unsatisfied with Customer Service since July 1. They don't seem to resolve issues as quickly as they used to and they don't really investigate your issues. Their blanket, form responses show that they don't even look at your account statement to see what you are even talking about in your emails (e.g., they told me that in order to resolve the issue, I needed to to go to my account statement and click on the "clickthru" link to send an email to customer service, even though that is what I did in the first place to send the issue off to them).