FlyerTalk Forums - View Single Post - Most effective way to notify AA about equipment problems?
Old Jul 31, 2006 | 4:17 pm
  #4  
wdwright
All eyes on you!
20 Years on Site
 
Join Date: Apr 2004
Location: Arkansas/SFO
Programs: AA EXP 2MM
Posts: 333
Originally Posted by skylady
If it is a safety of flight issue, please notify us immediately. If it is a nuisance issue, please notify us before landing, so that we may log it into the book and be radioed in ahead of time. This will help ensure it gets fixed, or at least noted at the next station. If you hand it to us upon deplaning, chances are the pilots may well be gone, and the note will not be seen by them.
I appreciate the clear guidelines. I'll follow them the next time one of these issues comes up.

Thanks!
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