I thought you might be interested in our experience. We just returned from a stay in Italy. Rented a Renault from Hertz at Florence airport. My friend went into town to buy some milk. Upon exiting the store, he noticed smoke and a lot of people. Walked towads his vehicle and saw that it was in flames! The closest fire department was 1/2 hour away and by the time they arrived, there was absolutely nothing left of the vehicle. It burned up completely including the 2 car seats and strollers left inside. fortunately, no people were inside and no one was hurt. Hertz provided a new vehicle and said they will cover all expenses. But we had to drive to the airport to get the new vehicle. We will see if they actually make good on the expenses.