Originally Posted by sithlord
They lost out on a benefit that they were entitled to and of course the molton spa and great food and drink. But jenbel you might be more sympathetic if your own parents had this injustice done to them by incompetent agents. They screwed up and my parents will right a complaint letter and hopefully my ba gold status will help.
They were not entitled to entry into any BA lounges (incl. the arrivals lounge) in the circumstances you described.