Originally Posted by lidotaja
I don't really care what their name is, but I just feel somewhat reassured by hearing a human voice ...
...when you call your bank, credit card company, airline, what-have-you most often the CSR will answer by saying, "Hi, thanks for calling XYZ Company, my name is Jane, how can I help you?"
Yes, but quite often people who work in call centers are told to choose a fake name to use on the phone.
What does that do to your sense of reassurance?
