I take issue with this statement. CO is way more responsive than any other airline I have ever dealt with. AA mails me a postcard, when I write them, telling me they are "too busy" to respond for 6 weeks. Then they do NOTHING> On CO you can call 1-800-wecare2 and possibly get a resolution. THE KEY IS WHAT YOU ARE ASKING FOR. It shocks me how people are unreasonable and complain about things the airline just can't control. This thread is a prefect example. WHat could CO have done differently? Flown with a broken plane, and endanger their lives? All planes break. It was less than 2 hours. That's within the norm of the industry. If the city bus is late do you demand compensation? Of course not. I love watching people scream at gate agents, when the plane is late and not even at the airport yet. What do expect that gate agent to do? Build you a plane? People amaze me at the entitlement culture. I try and give them a pass, as I would want my customers to give me a pass, if they try and resolve the problem is a smart way. I the last three year after more than 300 CO flights I have asked for compensation ONE time, after TWO mechanicals and a nine hour delay in getting my family home. The reason I did was because I thought they should have re routed them, since they had no chance of making the connection. I felt they made a mistake. I asked for what I felt was reasonable compensation, and recieved it.
I have actually had CO call me and ask if I thought a compensation offer is reasonable, based on the consumers point of view. SOmetimes I thought it was generous, sometimes I encouraged them to increase it. Again, I don't see other airlines doing that.
See any Lurkers from other carriers on the board? See any on the the Level of the CO insider? Real management, not just some flunkie? No boys and girls, the problem is not CO... it is our unreasonable expectations...