Originally Posted by justageek
In my limited experience (luckily never having been punished, only having been told what the punishment would be), AA does go for a "proportional" response to AAdvantage rule violations. So it would not surprise me if the punishment for some kind of OW award violation were prohibition against booking OW awards, as opposed to a more extensive punishment.
Remember that they want to keep you as a customer... they just don't want you to exploit the system. If they banned from AAdvantage everyone who tried to break a rule, they'd accomplish the second but not the first.
Good point. One irony, many of the people who are rules violators are also very good customers.
Even among our little community, those here who have been caught doing one thing or another are-- as often as not-- higher rev, long term, very loyal, mid/top tier AA customers. Go figure.
