FlyerTalk Forums - View Single Post - Wolf Hengst to retire
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Old Jul 26, 2006 | 4:23 pm
  #3  
luxury
In memoriam
10 Countries Visited
20 Countries Visited
30 Countries Visited
20 Years on Site
 
Join Date: Dec 2003
Location: YVR
Programs: Hilton*D, Marriott*LG, Hyatt*G
Posts: 6,267
I hope that Kathleen Taylor can continue the excellent work Wolf Hengst has done -- Mr. Hengst personally responded to 90% of the Guest Comment cards I sent in with the hotel GM responding to other 10%. After Mr. Hengst communicated with me there was always a follow up by the hotel which was very impressive.

As for renovations, I hear that some are on their way soon.....
luxury is offline