in my opinion, the purpose of this statement...
5. Reservation
You agree that you must make a reservation for each rental at least 24 hours prior to the scheduled time of rental; and must inform the reservation agent, or if made electronically, indicate that this will be a Preferred Service rental.
is not to discourage last minute business, but to reduce complaints from customers who book preferred cars from the terminals and expect their preferred car to be there and ready, keys in iginition, name on board, by the time they get to the rental area. Avis employee practice is to pull new manifests every hour and that has not changed. You should still be able to book preferred rentals with less than 24 hours notice, but the clause is ment to state that the contract may not be ready upon arrival if the reservation is not booked with 24 hour notice.
From the operations side, a bit of overkill, but I see their intent.
Originally Posted by Globehopper
In addition to all the customer unfriendly changes that have been discussed above--and as a frequent Avis renter they are indeed customer unfriendly--did anyone notice that they now require reservations 24 hours in advance?
Is that so that they can detail the car to my exact standards, stock the on- board mini fridge with my favorite beverages and pre set the radio stations with my favorite stations and adjust the seats, mirrors and interior temperatures to best suit my posture?
I see no reason for this provision. Are they trying to discourage last minute (< 24 hour) reservations or walk-ins? There have been plenty of times I've required a car with less than 24 hour notice, including when there have been extensive air travel delays.
These changes, particularly the ones concerning the bahksheesh LDW changes have set me looking for a different program.