I haven't flown Continental much in the past, but have been flying them more lately with my next flight in a few weeks. I had a problem on my last flight, and was wondering if it's worth complaining to them and what they may offer.

I flew from EWR-ZRH on June 29th. I boarded the plane at 630 for the 650pm departure. Everyone took their seats, and we left the gate on time or within a few minutes of that time. Then the pilot comes on and says due to thunderstorms in the area we are not going to be able to move. Not thrilled, but it's weather. That was almost 2 hours. Then when it was time to go, the engine would not start. They had to tow us to a hangar to fix it. After all that was said and done, it was almost another 2 hours. So this 650 flight didnt leave until after 10pm, the whole time we were stuck in the seats on the plane.

Is it worth writing a letter? Any key phrases to mention? Would they send a voucher or something? Or just tell me it was weather related and have a nice day.

(The flight after it left was fine, and the return flight was fine, but that 4 hours on the tarmac was very uncomfortable, especially when you have an 8 hour flight ahead of you).


Thanks